The Credit & Collections Analyst will be responsible for the timely review of all outstanding company receivables and for contacting and developing good business relationships with our customers to ensure accurate and timely payment of all invoices as well as the coordination within our finance department for credit check processes on all new customers during the onboarding process.
Responsibilities will include:
Prioritizing collection activities to maximize cash receipts and to minimize write-offs.
Contacting customers regarding overdue accounts and determining reasons for non-payment.
Maintaining detailed and accurate collections notes within the system, documenting all contacts made and records about customer payment status and commitments.
Issuing credit hold notifications after consultation with the Finance Manager and Sales Manager.
Coordinating customer wire-EFT-credit card payments with the finance department.
Issuing dunning letters to overdue accounts following review with the Finance Manager.
Recommending when accounts be shifted to a collection agency and bad debt written-off on a quarterly basis.
Creating weekly and monthly reports providing details regarding the number of delinquent accounts, payments received and past-due or outstanding payments.
Responding to all Credit References in a timely manner.
Issuing credit request forms as part of new customer onboarding process and tracking responses.
Coordinating with the sales team to obtain appropriate reference information.
Making credit recommendations based on responses received and notifying appropriate finance and operations team members of any action needed.
Our Company Values matter, and guide all that we do each day.
The successful candidate will be expected to operate in line with our company values of; Care, Customer Service, Knowledge, Commerciality, Teamwork, Dedication, Discipline, Speed of Execution and Integrity.
In addition, you will demonstrate these key competencies:
Previous demonstrable collections experience within a professional business environment.
Experience with utilizing an accounting system and managing a collections database.
Detail oriented, with the ability to work independently.
Excellent communication skills and a positive and collaborative work ethic.
Experience of Sage, advanced Excel and proficiency in Microsoft Office.
In return we offer:
A competitive salary commensurate with experience
Bonus scheme
Health, vision, and dental insurance
Employee Assistance Program
401K with generous match
PTO
Please note this is a full time hybrid role, 40 hours per week from 08:30am to 5:30pm based out of our Raleigh Office.
Biocair provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
All offered candidates are subject to pre-employment screening which includes a denied party background check and an E-Verify work authorization check.
Please be aware that we are NOT inviting recruitment agencies to submit candidates for this role and as such any approaches will be rejected.
Thank you for your understanding.
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