Job Title: Credit & Collection Analyst III
Location: 106 Roche Drive, Durham, NC 27703
Duration: 12 Months
*Description:*
* Work days/hours: Monday – Friday 8:30 – 5:30 EST
* Onsite for the first several weeks for training, then hybrid (3 days in office, 2 days remote)
*Position overview: *
* The Credit and Collections Analyst primary focus is effectively maintaining and/or reducing DSO utilizing a blend of current process, new/enhanced procedures, client communication protocols and the candidate's learned and practiced ability and techniques.
Integrity, Accuracy, Completeness of the AR Aging is key to this role.
* Handles inbound and outbound telephone calls on past due accounts.
*Key Responsibilities:*
* Monitoring and maintaining assigned accounts via customer calls/correspondence, account adjustments, client disputes, and short payments.
* Minimize risk of loss to the business by controlling AR write offs for assigned accounts.
* Review writes off recommendations with Supervisor.
* Reconcile AR accounts when required and present to the Supervisor.
* Weekly review of AR aging – Current status, next action steps to close open invoices.
* Partner with the Supervisor to establish and maintain effective and cooperative working relationships with remote sales and customer service teams; enlisting their assistance when appropriate to accelerate the collections process.
* Timely and effectively communicating and following up regarding customer accounts by developing relationships with appropriate client personnel
* Additional departmental tasks
* Recommend and review with Supervisor Credit Hold decisions
* Annual review of Customer Financial Stability
* Other Projects may be assigned from time to time
*Skills and Experience:*
* Associates degree in business/accounting/finance or equivalent combination of education and experience
* Good critical thinking skills and a passion for detail is essential
* Proactive and reactive thinking is a must have in this role
* Knowing how to be a team player is key for this position, work closely with department team members and management team
* Critical to be proficient in Excel as this tool is an extreme part of this position.
Must be proficient with creating spreadsheets with critical and useful data
* Proven understanding of the collections cycle with a proven ability to identify and execute new or enhanced collections processes and programs
* Ability to drive/execute work initiatives with nominal amount of direction
* Excellent verbal and written communication skills
* Capability to partner and develop relationships with all levels of internal and external customers
* One to two years of experience in A/R and collections preferred
* One year of experience in Microsoft Dynamics Great Plains and SalesForce
* Ability to calculate figures and amounts such as annual contract changed to monthly or quarterly at the customer’s request
Safety Rules:
For many roles at this client, assignment is contingent upon the Employer of Record’s receipt of sufficient proof that you are fully vaccinated against COVID-19 (meaning two weeks have passed after the last injection of Pfizer/Moderna or two weeks after receipt of the J&J).
In some locations, weekly testing for COVID-19 may be available instead of vaccination.
Requests for accommodation will be considered pursuant to applicable law.
Job Type: Contract
Pay: $20.
00 - $24.
00 per hour
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday
Experience:
* Credit and Collections Management: 1 year (Preferred)
* Accounts Receivable Reconciliation: 1 year (Preferred)
* Microsoft Excel: 1 year (Required)
* Attention to detail: 1 year (Required)
Work Location: In person
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