*About us*
We are professional, agile and professional.
Our work environment includes:
* Modern office setting
* Casual work attire
* Company perks
* On-the-job training
* Safe work environment
* Lively atmosphere
The Collections clerk will be responsible for contacting past due clients as well as initiating and following up on collections procedures.
This includes contacting customers, reconciling accounts, processing payments, and ensuring timely resolution of outstanding debts.
Further duties include processing same day payments, updating accounting software with activity and correcting accounts as needed.
The Collections Clerk is expected to uphold high standards of professionalism, communication, and attention to detail in their daily tasks.
*Essential Duties and Responsibilities:*
Initiate collections calls to customers with outstanding balances
Aim to establish meaningful contact by engaging in productive conversations about payment resolution
Document each call, including relevant details and outcomes, in the collections system.
Maintain accurate and up-to-date collections reports, ensuring all pertinent information is recorded
Include details such as payment dates, amounts, and any notes or actions taken
Follow Standard Operating Procedures (SOP) to place accounts on hold or require prepayment, as necessary
Regularly monitor these accounts to ensure compliance and take appropriate actions when needed
Accurately process customer payments received
Foster positive relationships with clients by demonstrating a proactive and solution-oriented approach to collections
Experience:
High school diploma or equivalent
Experience with accounting software, intermediate to advanced Excel and positive track record with collections.
We offer competitive compensation and benefits packages, including:
- Health insurance coverage
- Retirement savings plan with employer match
- Paid time off and holidays
If you are a motivated individual with excellent communication skills and a strong background in collections, we encourage you to apply.
Please submit your resume highlighting relevant experience.
Job Type: Full-time
Pay: $18.
00 - $20.
00 per hour
Expected hours: 40 per week
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Life insurance
* On-the-job training
* Paid time off
* Vision insurance
Weekly day range:
* Monday to Friday
Work setting:
* Office
Work Location: In person
Whatsapp
