Pendo is looking for a Credit & Collections Specialist who will support day-to-day operations, partnering closely with Sales, Finance, and Legal to meet the company's cash targets.
The ideal candidate will possess experience with fast-paced operations in the software or technology industry.
The position reports directly to the Senior Manager of Credit & Collections in Raleigh, NC.
Role Responsibilities
Own a global portfolio of customer accounts, resolving customer disputes, sending collection emails, calling on delinquent customers, and assisting with account queries while delivering superior customer service
Review and enforce contractual terms for customer payments
Identify past due accounts for additional notification, as appropriate
Maintain updated customer contact information
Upload customer invoices to procurement or payment portals
Initiate overpayment refund processing
Support cross-functional project requests
Other duties as assigned by management
Minimum Qualifications
1+ year of business to business credit and collections experience
Experience with large enterprise or VIP customers
Fluency in Microsoft Excel
Associates Degree or equivalent practical experience
Preferred Qualifications
Experience with billing & finance software such as Salesforce, Workday, YayPay, Monday.
com
Exceptional customer service, risk assessment, and conflict resolution skills
Excellent written and verbal communication skills
Thorough understanding of collections best practices
Ability to thrive in a fast-paced goal and deadline driven environment, with high volumes of transactions and customers
Pendo Description:
Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers - a simple way to understand and attack what truly drives product success.
Our mission is to improve society's experience with software.
Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.
You will gain experience in a diverse and exciting set of technologies and clients and have a real impact on Pendo's future.
Our culture is passionate, dynamic, and fun.
EEOC
We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success.
We welcome all people of different backgrounds, experiences, abilities and perspectives.
Accessibility
Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities.
If you think you may require accommodation(s) for any part of the recruitment process, please send a request to: accommodation@pendo.
io.
All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.
Compensation
Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.
The expected base salary range for this role in the following location is:
Raleigh, NC - USD $47,000 - $60,000 annually
Individual pay rate decisions, including offers made within and over the expected salary range, are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company.
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