What You'll Be Doing
Do you have a positive attitude and willingness to serve? If that describes you, Wake County Tax Administration is looking for a Tax Agent to join our team.
There is always something new to learn and we encourage staff to attend industry classes to broaden their knowledge and earn certifications.
As a Tax Agent, you will enjoy competitive pay, excellent benefits and job stability in unstable times.
Every day is different in the tax office and your daily responsibilities will vary as a Tax Agent:
Focus on resolving customer inquiries by phone or in person as you research accounts, accept payments, establish payment arrangements and explain tax laws
Process payments received electronically or by mail, initiate collection actions on delinquent accounts and update records for business, real estate and individual property
About Our Team
It’s true, not many taxpayers enjoy receiving a property tax bill, even though taxes go to support the many important services needed in a community.
Our team goes above and beyond to ensure the citizens of Wake County receive a fair and accurate assessment and exceptional customer service.
The many local, state and national awards we have proudly earned reflect our dedication to first-rate service and performance.
What sets us apart is our focus on exceptional training.
From day one, new team members receive one-on-one instruction to learn the many avenues of tax assessment, billing and collection.
The Basics (Required Education and Experience)
Associate's degree in Accounting, Business Administration or related field
One year of experience in customer service and/or cashiering
Equivalent education and experience are accepted
Beyond the Basics (Preferred Education and Experience)
Two years of experience in a professional business environment requiring heavy customer service and multitasking
While prior experience in a local, state or federal tax office is always a plus, we welcome those who are eager to learn, have great customer service skills and are willing to do their best every day to support the taxpayers of Wake County
How Will We Know You're 'The One'?
Outstanding customer service skills with a genuine desire to offer patience to all customers
Excellent listening, verbal and written communication skills
Ability to make good decisions and apply sound reasoning to resolve issues in a pleasant and professional manner
Ability to effectively manage time and prioritize duties
Proficiency with technology and the ability to use multiple applications simultaneously
About This Position
Location: Justice Center Raleigh, NC 27610
Employment Type: Regular
Work Schedule: Mon - Fri 8:30 am - 5:15 pm
Hiring Range: $21.
53 - $23.
60
Market Range: 19.
40 - 32.
97
Posting Closing Date: 7:00 pm on 2/11/2024
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