Description of Work
This is a repost.
Previous candidates do not need to reapply and will still be considered.
The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state and has over 17,000 employees.
It is responsible for ensuring the health, safety and wellbeing of all North Carolinians.
The Division of Social Services provides direct services that address issues of poverty, family violence and exploitation.
We aim to prevent abuse, neglect and exploitation of vulnerable citizens, and promote
self-reliance and self-sufficiency for individuals and families.
Title IV, Part D of the Social Security Act, the Child Support Services Section within the Division of Social Services establishes administrative procedures and financial accountability for core services: 1) Location of the Non-Custodial Parent; 2) Establishment of Paternity; 3) Establishment of Support Obligation; 4) Collection of Support Payments; and 5) Enforcement of Support Obligation.
There are four units of organization in the Central Office and the Distribution and Collection Unit is located within the Central Operations Unit.
This area is primarily responsible for approximately 4000 monthly financial adjustment request.
This position’s functions include:
• Processing adjustment requests from local child support offices and the Centralized
Collection Agency.
• Identifying, distributing, and tracking all adjustment requests.
• Researching and reversing errors and entering data into the Automated Collections and
Tracking System (ACTS).
• Processing financial reports.
• Serving as back up to the receptionist, answering the phone, sending emails, worklists, etc.
in the absence of primary receptionist.
Knowledge, Skills and Abilities / Competencies
To receive credit for all of your work history and credentials, you must list the information on the application form.
Any information listed under the text resume section or on an attachment will not be considered for qualifying credit.
Qualified candidates must document on the application that they possess all of the following:
Prior work experience in child support
Experience with Microsoft Office or similar software
Experience reconciling and/or calculating balances due, owed or paid
Minimum Education and Experience Requirements
Some state job postings say you can qualify by an ‘equivalent combination of education and experience.
’ If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both.
See oshr.
nc.
gov/experience-guide for details.
Associate's degree in Accounting from an appropriately accredited institution and one year of accounting experience;
OR
High school diploma or General Educational Development (GED) diploma and three years of experience in accounting work;
OR
An equivalent combination of education and experience.
Supplemental and Contact Information
The North Carolina Department of Health and Human Services is an Equal Opportunity Employer.
Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone.
To check the status of your application, please log in to your account.
You will either receive a call to schedule an interview or an email notifying you when the job has been filled.
For technical issues with your application, please call the NEOGOV Help Line at 855-524-5627.
Applicants will be communicated with via email only for updates on the status of their application.
If there are any questions about this posting other than your application status, please contact HR at 919-527-6380.
The DHHS Division of Human Resources (DHR) follows the State Human Resources Employment of Relatives Policy.
Applicants who have relatives or people living in the same household, will not be considered for job vacancies in the DHR at those locations.
For a complete definition of immediate family member, please see the State Human Resources Workforce Planning, Recruitment and Selection Policy, Section 2, Page 38
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