Revenue Tax Technician

Description of Work Salary Grade: NC09 The closing date has been extended to expand the pool of applicants.
At the North Carolina Department of Revenue our mission is to fund public services benefiting the people of North Carolina, we administer the tax laws and collect taxes due in an impartial, consistent, secure, and efficient manner.
Together we are a SMART organization because we: Safeguard customer information; Maintain a knowledgeable workforce; Achieve a high level of understanding and compliance; Respond with accurate information through innovative services; and Treat our customers fairly.
Through modernization efforts in technology, we believe we've set a high standard that other agencies will admire.
As an employer, we offer excellent benefits, stable work environment, competitive salaries, defined career paths, and training programs that will enable you to be successful.
The North Carolina Department of Revenue is currently recruiting for a Revenue Tax Technician position to work in the Examination Division.
The individual selected for this position must have excellent communications skills both written and oral; a strong work ethic; be able to prioritize and multitask; and exceptional time management skills.
The Revenue Tax Technician must be able to maintain rational behavior during interactions with taxpayers and demonstrate courteous, professional, and efficient behavior while dealing with controversial matters.
This position performs a number of tasks within the Withholding Section within Central Examination.
The tax technician is involved in educating and assisting taxpayers in the area of tax compliance and reporting procedures to ensure compliance with tax laws.
The position makes technical determinations based upon established procedures that require an accurate analysis of data and situations to draw sound conclusions which result in effective courses of action.
This position performs technical functions by reviewing and analyzing data in the withholding tax schedule.
The position makes technical determinations based upon established procedures that require an accurate analysis of data and situations to draw sound conclusions which result in effective courses of action.
The work involves reviewing tax returns and related documents for completeness and accuracy.
The position accesses and reviews taxpayer account information and enters information into ITAS based on their review and departmental rules and regulations, and assists in maintenance of databases and spreadsheets related to the audit programs.
Knowledge, Skills and Abilities / Competencies Considerable knowledge of business and accounting principles.
Strong analytical skills.
Basic knowledge of taxation principles and terminology.
Minimum Education and Experience Requirements Some state job postings say you can qualify by an “equivalent combination of education and experience.
” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both.
See oshr.
nc.
gov/experience-guide for details.
Associate degree in Business Administration, Accounting or related field from an appropriately accredited institution, and one year work experience preferably in an accounting-related environment or an equivalent combination of education and experience.
Supplemental and Contact Information The Department of Revenue (DOR) seeks to fill positions with the most qualified individuals in its effort to provide taxpayers with the most efficient and effective services possible.
DOR selects applicants for employment based on job-related knowledge, skills, and abilities without regard to race, color, gender, national origin, religion, age, disability, political affiliation or political influence.
This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance.
"Tax compliance" is defined as having filed and paid all North Carolina State taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state.
If selected for an interview, you may have the option to interview via telephone and/or other method as technology allows.
To be considered within the most qualified pool of applicants and receive credit for your work history and credentials, you must document all related education and experience on the State of North Carolina application in the appropriate sections of the application form.
Any information omitted from the application cannot be considered for qualifying credit.
NC DOR welcomes attached resumes, cover letters and reference information, but these items will not be used for screening for qualifying credit.
Please make sure the application is completed in full.
"See Resume" or "See Attachment" will NOT be accepted.
Applicants eligible for veteran's preference should attach a copy of form DD-214.
If you are having technical issues logging into your account or applying for a position please review the Get Help/FAQ's information on the website.
If you are still experiencing technical issues with your application, please call the NeoGov Help Line at 855-524-5627.
If you have general questions about the application process, you may contact Human Resources at 919-814-1200 or HumanResources@ncdor.
gov.
Individuals with disabilities requiring disability-related accommodations in the interview process, please call the agency ADA Administrator at 919-814-1172.
NC Department of Revenue Human Resources Division 919-814-1200