Job Description
Central Admin Agent
FLSA Classification
Non-Exempt
Department
Store
Reports to
Manager, Central Administration
Date
February 29, 2024
Job Description
Summary/objective
The Central Admin Agent’s primary function is to support 62+ corporate facilities with billing, collections, customer service and other administrative duties.
Essential functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Communicate with local facilities by phone to research and resolve customer service issues
Collaborate with team members and customers to resolve billing and administrative inconsistencies and errors.
Produce invoices and process payments.
Produce invoices and process payments.
Data entry of completed facility delivery/pickup paperwork into proprietary software.
Competencies/skills
Ability to work in a high-volume environment with a focus on peak and regular season billing administration
Customer-focused attitude, with high level of professionalism and discretion.
Strong organization skills, including detail orientated with strong follow up and follow-through skills.
Excellent verbal and written communication.
Ability to work autonomously in a fast-paced environment and multi-task.
Proficiency in Microsoft Office Suite (Excel, Outlook & Word)
Ability to thrive in a team environment
Ability to work effectively under deadlines in a fast-paced environment
Ability to adapt to change.
Flexibility to work extended hours or weekend occasionally.
Specialized knowledge and/or licenses
None
Supervisory responsibilities
None
Work environment
Working conditions for this position are in a standard office setting which is generally indoors in a controlled environment.
Physical demands
The physical demands for this position include prolonged periods of sitting at a desk and working on a computer and phone for 8-hour shifts.
Position requires ability to exchange ideas quickly and clearly and the ability to receive and evaluate detailed information and instructions.
Light physical effort required including pulling and lifting or moving lightweight material with occasional lifting or moving materials or equipment (over 5 and up to 25 pounds).
Travel required
None
Required education and experience
High School Diploma or equivalent required.
1+ year(s) experience working in a high-volume customer service environment
Knowledge of billing and collections procedures.
EEO statement
1-800-PACK-RAT | Zippy Shell is an equal opportunity employer that is committed to diversity and inclusion in the workplace.
We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristics as outlined by federal, state, or local laws.
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time with or without notice.
Signature
Employee signature below indicates the employee's understanding of the requirements, essential functions, and duties of the position.
Employee_____________________________________________________ Date_________________________
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