Consultant, Life Sciences - Commercial CRM/Omnichannel

We Are: Accenture Life Sciences Commercial.
We work together, innovating to bring insights, design thinking, and human ingenuity to enable commercial success for our clients.
Our capabilities are designed to help our clients commercialize differently, in order to better capitalize on the advancements the industry has made through new science.
We acknowledge that scientific innovation is not enough, as private sector pressures, regulatory & policy reform, the customer engagement model, and consumerism are driving change.
In order to enable commercial success, we partner with our clients do drive foundational change by aligning evidence and economics to outcomes, bringing outcomes to life through experience, modernizing launch & competitive strategies, reimagining the digitized customer model, reinventing end to end marketing, applying intelligence to commercial models, and rewiring operations & capabilities.
One of the key pillars of Life Sciences is our work in the CRM and omnichannel space – helping pharma and biopharma companies maximize the effectiveness of their omnichannel model.
We focus on working with clients to help them think about omnichannel strategies across personal and non-personal promotions, and how they should be thinking about the necessary decision they need to make about whether to move forward with Salesforce or Veeva as their CRM technology of choice.
We do this through functional and process design work, innovation and strategy workshops, and change management and training discussions and assessments.
You Are: A Life Sciences omnichannel enthusiast in the Life Sciences industry interested in commercial omnichannel technologies and strategies.
Your expertise? Working hand in hand with clients in a fast paced global environment to understand business needs, create comprehensive strategies and documentation, and work in large teams to deliver technology implementations, as well as shorter strategic sprints.
The Work: Contribute to large global teams to deliver CRM / omnichannel strategy, readiness, technology roll outs and operations to Life Sciences clients Contribute to the development of omnichannel and CRM assets, including whitepapers, POVs, and thought capital pieces for publication at least once a quarter Be part of client delivery teams across strategy, managing change, redesigning processes, writing functional requirements, deploying technologies, and taking remedial steps Build relationships with clients to sustain Accenture’s profile as a long-term trusted advisor and partner Contribute to workshops and strategy sessions Here’s What You Need: Minimum 3 years of pharmaceutical/life sciences experience and expertise, specifically focused in commercial CRM technology (Veeva, IQVIA, Salesforce) or omnichannel processes Minimum 1 year of experience supporting CRM or omnichannel programs specially for the pharmaceutical/biopharmaceutical industry.
Minimum 2 years of experience in agile and waterfall project management, requirements documentation, change management assessments, and training material creation.
Bachelor’s Degree Bonus Points if You Have: Design thinking experience Previous experience working for a consulting firm Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience.
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Information on benefits is here.
Role Location Annual Salary Range California $63,200 to $162,600 Colorado $63,200 to $140,500 New York $58,500 to $162,600 Washington $67,300 to $149,600 What We Believe We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization.
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