Network Administrator

Network Administrator - Raleigh, NC We are seeking a highly skilled Network Administrator/Helpdesk Support to join our team.
The ideal candidate will be responsible for ensuring the smooth operation of our network infrastructure and providing support for our end-users.
In this role, you will be responsible for managing and maintaining network hardware and software, as well as troubleshooting and resolving issues related to network connectivity, security, and performance.
Additionally, you will be responsible for assisting with level 2 helpdesk tickets, providing technical support to end-users, and escalating complex issues to senior IT staff as needed.
This role will require some travel to existing offices and new locations.
Responsibilities Manage and maintain the organization's network infrastructure, including switches, routers, firewalls, and wireless access points.
Monitor network performance and proactively identify and resolve issues.
Ensure network security by implementing and maintaining security protocols, policies, and procedures.
Troubleshoot and resolve network connectivity issues, including wired and wireless network connections.
Respond to and resolve helpdesk tickets in a timely manner, ensuring customer satisfaction.
Be part of a round-robin ticket assignment logic that may include non-network related issues.
Escalate complex issues to senior IT staff as needed.
Install, configure, and maintain network software and hardware.
Collaborate with other IT team members to develop and implement network-related projects and initiatives.
Keep abreast of emerging network technologies and trends and make recommendations for network infrastructure improvements.
Requirements Associate’s degree, or above in IT Technology/Computer Science from an accredited university.
Experience in a network administration/support role.
Knowledge of network protocols, including TCP/IP, DNS, DHCP, and VPN.
Experience with network hardware and software, including switches, routers, firewalls, and wireless access points.
Experience with network monitoring and troubleshooting tools.
Excellent communication and interpersonal skills.
Ability to work well under pressure and prioritize tasks.
Knowledge of helpdesk support processes and tools.
Relevant industry certifications, such as CCNA or CCNP, are a plus.
Additional Cisco Meraki certification is preferred.
Willingness to travel as needed, especially for network setup, testing, and optimization in company offices.
Must have math calculation skills, MS Office (Word, Excel, Outlook) experience.
Strong written and communication skills required.
Current driver’s license with a good 3-year driving record is required.
US Citizen or Legal Resident Physical Demands Must be able to work in a sedentary position for up to eight to ten hours per day.
Must be able to lift, package, and ship IT equipment up to 50 pounds.
Expected Hours of Work This position will be a full-time position.
Office hours are 8:00 a.
m.
to 5:00 p.
m.
, Monday through Friday, with one unpaid hour for lunch each day.
The IT team must be available for on call emergencies after hours.
Flexible schedules may be available with prior approval from an immediate supervisor.
About ICE Infrastructure Consulting & Engineering, PLLC (ICE) is a dynamic full-service transportation consulting and design firm that specializes in a wide range of disciplines.
With a focus on highways, bridges/structures, hydrology/hydraulic design, geotechnical engineering, foundation testing, environmental documentation (NEPA), construction services, and aviation design, ICE offers comprehensive solutions to meet diverse project needs.
Since its establishment in 2005, ICE has experienced substantial growth, expanding its workforce to over 450 employees.
Among them are over 100 Licensed Professionals (PE, RLS, LG, & RLA), numerous certified engineers-in-training, Utility Coordination Managers, skilled surveying crews led by Licensed Registered Survey Managers, a robust construction management and inspection division consisting of over 170 members, and a proficient team of CADD Technicians and support personnel.
Leading ICE is an Executive Committee and Management Team dedicated to a results-driven approach, ensuring client needs are met with precision.
The firm's positive team culture fosters a productive, innovative, and proactive workforce, enabling the organization to achieve and sustain success.
ICE's overarching mission is to provide innovative and efficient transportation solutions, all while delivering personalized client service that surpasses expectations for accessibility and responsiveness.
Moreover, ICE values safety, health, and work-life balance, creating a supportive work environment for its employees.
These remarkable achievements have garnered industry recognition for ICE.
In 2022, the firm was acknowledged by Engineering News Record as the top-ranked company in South Carolina, claiming the prestigious #1 position.
Moreover, ICE attained an impressive #23 ranking in the Southeast region and #216 nationwide.
These accolades reflect the company's unwavering commitment to delivering cutting-edge engineering solutions while maintaining a client-centered approach that exceeds expectations for accessibility and responsiveness.
Company Benefits Our success depends on the talent, professionalism, and commitment of our employees.
ICE offers a comprehensive benefits package that is designed to meet the diverse needs of our employees and their families.
As part of our employee-centric culture, ICE offers the following benefits to all full-time employees: Health Care Insurance, Dental and Vision Group Insurance, Life Insurance, Short Term Disability Insurance, Long-Term Disability Insurance, Flexible Spending Accounts or a Health Savings Account, Accident Care and Critical Illness Coverage Insurance, 401(k) Retirement Savings Plan with company match, Education Assistance and Professional Associations and Registrations, Recruitment Bonuses, Employee Assistance Programs, Identity Guard Insurance, Paid Time Off with 9 Paid Holidays, Paid Jury Duty and Bereavement Leave.
EEO Employer ICE is an Equal Opportunity Employer and encourages qualified veterans and individuals with disabilities to apply.
ICE does not discriminate on the basis of race, sex, color, religion, gender, sexual orientation or preference, gender identity or expression, national origin or ethnicity, age, marital status, pregnancy, genetic information, disability, or veteran status, in accordance with applicable federal, state, and local laws.