PM/2nd Shift Full Time Bellman/ Shuttle Driver (Hourly +Tips!)

_If you're passionate about providing top-notch service and making lasting impressions, the Bellman role at the Sheraton Imperial Hotel is your gateway to excellence.
_ *COMPANY OVERVIEW:* Nestled within the bustling Research Triangle Park area, our full-service hotel, featuring 331 rooms, is a prime choice for business travelers.
We offer an impressive 32,000 sq ft of meeting and event space, ensuring we can cater to various gatherings.
Our culinary offerings extend to the Seasons Restaurant, &More Café by Sheraton, the inviting Gatherings Bar, and the exclusive Club Lounge.
With our dedicated staff, we ensure that every guest experiences a comfortable and memorable stay.
If you're looking to join our team, you'll become part of an establishment that seamlessly blends rich history, an unbeatable location, versatile event spaces, diverse dining options, and a commitment to providing exceptional customer service.
*Take a look at our full renovated property:* https://www.
marriott.
com/en-us/hotels/rduis-sheraton-imperial-hotel-raleigh-durham-airport-at-research-triangle-park/overview/ At our establishment, we prioritize not only the comfort and satisfaction of our guests but also the well-being and growth of our team.
We offer a range of enticing perks that include generous discounts at our outlets and hotels, recognition through 'Employee of the Month' and 'Employee of the Year' celebrations, and an annual holiday party that fosters camaraderie.
We take pride in our diverse and inclusive work environment that encourages personal and professional growth.
With strong leadership at the helm and a focus on guest-centric service, you'll find opportunities for your career to flourish.
Our commitment extends to providing daily deeply discounted meals and an internal grant fund for our dedicated employees.
Above all, we value respect and kindness, fostering a workplace where your contributions are recognized and appreciated.
Join us and be part of a team that not only values you but also creates a supportive and nurturing atmosphere for your success and personal development.
*Here at the Sheraton, we believe in the “Power of We”.
Our staff are what sets us apart.
* *BENEFITS:* * Health Insurance * Dental Insurance * Vision Insurance * Life Insurance * Paid Time Off * 401(K) Matching * Employee Referral Bonus * Uniforms * Work/life balance * Incentives * Employee Meals *POSITION SUMMARY:* In this role, you'll take the lead in delivering exceptional customer service, going above and beyond to assist guests with their luggage, transportation needs, hotel-related information, and any other inquiries they may have.
*HOURS:* * Full-time: 2pm-11pm *DUTIES AND RESPONSIBILITIES:* * Greeting and assisting guests in a friendly and professional manner.
Responsible for always being visible in the lobby area to recognize visual clues that assistance may be needed.
* Handling of luggage and boxes at guest and group registration and departure.
Perform the task of tagging and storage of luggage when requested.
* Escorting guests to their rooms, promoting hotel amenities including irons and ironing boards, coffeemakers, blackout drapes, location of vending/ice machines, athletic club, video checkout, etc.
* Assisting in the delivery of keys, mail, faxes, and messages in a timely manner.
* Providing area directions and information.
* Assisting guests with valet parking and securing taxis when requested.
* Transporting guests to and from the airport.
* Able to drive and maintain hotel vans’ cleanliness, maintenance, and fueling.
* Deliver and pick-up of guest laundry.
* Keeping porte cochere free of debris; ensuring trashcans are emptied daily.
* Answering telephones in a professional manner.
* Provide the RTP Shuttle Service when assigned.
* Use of GXP system to complete tasks and report issues/request * Perform other assigned duties.
*REQUIREMENTS:* * High school degree or GED.
* One-year public contact or customer service experience.
* Valid NC driver’s license and very good driving record.
* Ability to communicate and provide excellent customer service.
* Basic computer skills * Basic computational ability.
* Fluency in English with ability to speak, read, write and understand English communications in the workplace.
* Ability to solve problems and handling service issues or complaints.
* Ability to respond to guest requests and business volume quickly and efficiently.
* General knowledge of the community and attractions.
* Ability to learn about the hotel, its services and facilities.
* Ability to work as part of a team providing excellent guest services.
* Availability to work a flexible schedule including nights, holiday and weekend coverage.
*PHYSICAL ABILITY:* * Ability to spend long hours moving around, walking, sitting, standing, and crouching while performing other duties including but not limited entering and exiting vehicles.
* Ability to lift up to 50 lbs.
as needed * Maintains strong personal image and uniform standards Job Types: Full-time, Part-time Pay: $13.
00 - $15.
00 per hour Benefits: * 401(k) * Dental insurance * Employee discount * Flexible schedule * Health insurance * Life insurance * Paid orientation * Paid time off * Paid training * Referral program * Vision insurance Schedule: * 8 hour shift * Evening shift * Holidays * Weekends as needed * Year round work Supplemental pay types: * Tips Education: * High school or equivalent (Preferred) Experience: * Bellman/Shuttle Driver: 1 year (Required) License/Certification: * Driver's License (Required) Work Location: In person