ADMINISTRATIVE ASSOCIATE II - ABC COMMISSION

Description of Work THIS IS AN ANTICIPATED VACANCY.
This is a full-time position (40 hours per week) with Benefits.
This position is located in Wake County, Raleigh, NC.
Note to Current State Employees: The Salary Grade for this position is NC02.
State employees are encouraged to apply for positions of interest even if the salary grade is the same as or lower than their current position.
If selected for this position, a new salary will be recalculated taking into consideration the quantity of relevant education and experience, funding availability, and internal equity.
Based upon these factors, a pay increase or decrease MAY result.
About the ABC Commission: The Alcoholic Beverage Control Act approved by the General Assembly of 1937 provided for the establishment of a State Board of Control consisting of a chairman and two associate members appointed by the Governor.
The State Board of Control is today known as he North Carolina Alcoholic Beverage Control Commission (ABC Commission) and has all the powers and authority contained in the General Statutes 18B-203.
The overall objective of the Commission is to provide uniform control over the sale, purchase, transportation, manufacture, advertising, consumption, and possession of alcoholic beverages in the State.
In addition to administrating and regulating the laws established by the General Assembly, the Commission has the authority to adopt, amend, and repeal rules to carry out its objective.
Examples of duties include: Issuance of all alcohol permits for commercial and retail activity.
Prosecution and composing of sanctions against permit holders that violate the ABC laws and the Commission rules.
Approval of all alcoholic beverage products that are sold in the state.
Oversight authority over county and municipal ABC Boards in the state.
The ABC Commission is a self-supported agency with a special operating fund that was created in 1982 for the purpose of carrying out its mission.
The Commission supports the State’s General Fund with deposits from collected fees and excise taxes.
About the position: Front Desk Operations – 80 Percent This position is the primary and initial point of contact for the public regarding the ABC Commission functions.
Such contact is mostly via telephone and face-to-face.
This position will respond to inquiries from the public for a broad range of issues, to include but not limited to, permit application process, product approval application process, permit renewals and registration, education outreach and the TalkItOut Initiative, and status of violation/administrative charges against a permitted establishment.
This position will need to use tact, professionalism and a friendly attitude to promptly answer incoming calls using the Commission’s multi-line phone system using appropriate protocol as determined by the Section supervisor.
This position will screen calls from a variety of sources, including legislative officers/representatives, alcohol industry members, lawyers, applicants, civic groups and other state agencies.
Other duties include the following: Communicate with other staff and members of the general public in verbal and written form to provide and/or obtain information, instruction and direction.
Check the voicemail system hourly or more frequently as determined by Section supervisor and transfer respective calls to the appropriate section/individual within the Commission.
Collect and input computer generated data into appropriate file.
Transfer data from paper formats into computer files or database systems using keyboards optical scanners.
Review completed tasks for accuracy and integrity of information.
Maintain a visitor’s log and keep front desk and mail room areas clean, tidy and supplied with necessary office supplies.
Determine confidential and urgent matters as opposed to general public information and demonstrate good judgment in disclosing information.
Mail (Incoming and Outgoing) – 10 Percent This position receives hard mail daily from other state agencies and officials, employees, applicants, and the general public through the state’s Mail Service Center, United States Postal Service, United Parcel Service, FedEx, etc.
and will open, date stamp all documents as received and distribute mail to each section or appropriate staff member within the Commission.
Other duties include the following: Sort outgoing mail (according to the state’s Mail Service Center guidelines) and band with the ABC Commission MSC facing slip into courier, certified, USPS categories and placed in the designated area for mailroom employees to pick up during the day.
Assist with mass mailing projects during the annual permit renewal process and as needed.
Assist other staff members with ongoing projects to meet established deadlines (sometimes with short notice).
Clerical Duties – 10 Percent • Write, transcribe and distribute meeting notes as requested.
Establish, develop and maintain filing system that allows easy access to files and other information.
Assist permit specialists and/or other staff members in scanning and emailing permit applications, permit packets and other documents as requested.
Review application packets for special events presented to ensure information is complete and accurate.
Address and resolve any deficiencies in paperwork prior to forwarding to a permit specialist for processing using established procedures and protocols.
Assist with filing commercial applications and other documents and issuing duplicate permits.
Manage or assist in managing other clerical duties as needed.
Knowledge, Skills and Abilities / Competencies The Knowledge, Skills and Abilities listed below, along with the Minimum Education and Experience requirements, are REQUIRED to qualify for this position.
We will not review resumes in lieu of Experience and Education listed on the application.
Click these links for additional information: Introduction to the Job Application and Addressing Knowledge, Skills and Abilities.
(Note: These links were created for applicants of Dept.
of Public Safety jobs and may not reflect the policies or procedures of other State agencies.
) Working knowledge of storage of printed and/or electronic data.
Working knowledge of utilizing office equipment including computer software and/or systems.
Working knowledge of identifying issues/problems and choosing a course of action or developing appropriate solutions.
Management Preference: Ability to use courtesy, professionalism and tact when interacting with the public and staff.
Ability to communicate effectively and efficiently in person, in writing and by telephone.
Minimum Education and Experience Requirements Some state job postings say you can qualify by an “equivalent combination of education and experience.
” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both.
See oshr.
nc.
gov/experience-guide for details.
High school or General Educational Development (GED) diploma and one year of administrative experience; 0r an equivalent combination of education and experience.
Supplemental and Contact Information The North Carolina Department of Public Safety (DPS) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws, state laws and Executive Orders.
We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job.
DPS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals.
Hiring salary will be based on relevant qualifications, internal equity and budgetary considerations pertinent to the advertised position.
It is critical to our screening and salary determination process that applications contain comprehensive information.
Information should be provided in the appropriate areas to include the beginning and ending dates of jobs worked, education with the date graduated, all work experience, and certificates / licenses.
Resumes will not be accepted in lieu of completing this application.
Answers to Supplemental Questions must refer to education or work experience listed on this application to receive credit.
Degrees must be received from appropriately accredited institutions.
Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if they are a current member of the NC National Guard in good standing.
If a former member of the NC National Guard who served for at least 6 years and was discharged under honorable conditions, they must attach either a DD256 or NGB 22.
If applicants earned college credit hours but did not complete a degree program, they must attach an unofficial transcript to each application to receive credit for this education.
If applying for a Juvenile Justice & Delinquency Prevention position certified through the NC Dept.
of Justice - Criminal Justice Standards Division, please click this link for specific certification requirements: Juvenile Justice Officer & Juvenile Court Counselor Certification The NC Dept.
of Public Safety must adhere to the US Dept.
of Justice Final Rule on the "National Standards to Prevent, Detect, and Respond to Prison Rape.
" Click this link for information on hiring and promotion prohibition requirements in the Division of Juvenile Justice & Delinquency Prevention: PREA Hiring and Promotion Prohibitions (Download PDF reader) Per NC General Statute 143B-972.
1 (Download PDF reader), applicants hired into a position certified as a criminal justice officer or justice officer are required to electronically submit fingerprints to the NC State Bureau of Investigation for a state and national criminal history record check and enrollment in the FBI’s Next Generation Identification System: Criminal Justice Record of Arrest and Prosecution Background Service (“RAP Back”).
This is in addition to submitting fingerprints during the application process.
Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone.
To check the status of your application, please log in to your account and click "Application Status.
" If you are selected for an interview, you will be contacted by management.
If you are no longer under consideration, you will receive an email notification.
For technical issues with your application, please call the GovernmentJobs.
com Applicant Support Help Line at 855-524-5627.
If there are any questions about this posting other than your application status, please contact Teresa Mitchell at teresa.
mitchell@ncdps.
gov.