*At Lane & Associates Family Dentistry, we love to make you smile! We are currently seeking an experienced Treatment Coordinator to join our top notch, fun loving team at our Garner Lane & Associates office ! We offer:*
* Competitive pay!
* Insurance Coverage Plans (Health, Vision, Dental, Life, Disability, FSA, and more!)
* 401K employer contribution plan after 90 days!
* Employee Assistance Program!
* Quarterly Performance Bonus potential!
* Paid Time Off & Paid Holidays!
* Half Day Fridays!
* Volunteer opportunities with our Smile Squad to redeem points for awesome prizes!
* Company social events & social media campaigns throughout the year!
* Birthday and work anniversary surprises sent directly from the owners!
* Employee discounts program at major retailers!
* and so much more!
*Lane & Associates Family Dentistry provides 5-star patient care and service in a family friendly atmosphere.
Come see why working at Lane & Associates Family Dentistry will make you smile! Join our team today!*
*Overall Responsibility:*
The Treatment Coordinator is an essential role on our administrative staff.
They are responsible for ensuring patients are receiving a 5-Star experience from the initial phone call to check-in and through check-out.
Utilizing resources through Denticon and applying exceptional patient care techniques, they will take responsibility for the entire patient base and work towards having no patients with incomplete treatment.
*Key Tasks & Responsibilities:*
*Daily/Weekly/Monthly Tasks will include, but are not limited to*:
* Managing telephone calls, controlling, and scheduling patient appointments; including gathering patient’s insurance information and updating current info.
* Confirming and documenting patient appointments.
* Ensuring the next day’s schedule is filled for the doctor and hygienist, utilizing various reports.
* Reinforces the financial policy of the office and ensures payments are current.
* Checking in patients utilizing dental software and ensuring proper paperwork given and filled out by patients.
* Enters transactions and posts payment at time of patient check-out.
* Verifies insurance coverage and eligibility and updates info in our systems.
* Maintaining electronic records for patients (scanning and sorting documents)
* Reviewing Treatment Plans with patients
* Shares maintenance duties and keeps workspace neat and clean.
* Other duties as assigned.
*Skills & Attributes:*
* Excellent planning, analytical, and organizational skills
* Ability to handle high volume patient calls
* Strong interpersonal and communication skills
* Possess a positive attitude and top-notch customer service skills
* Work efficiently in a rapidly changing environment
* Professional appearance and manner
* Computer proficiency
*Job Specifications:*
* High School Diploma or GED
* Denticon software experience is a plus
* Must have at least 1 -2 years experience in a Dental Office Setting
* Ability to lift 15-20 lbs.
Job Type: Full-time
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Disability insurance
* Employee assistance program
* Employee discount
* Flexible spending account
* Health insurance
* Life insurance
* Opportunities for advancement
* Paid orientation
* Paid time off
* Uniform allowance
* Vision insurance
Healthcare setting:
* Dental office
Schedule:
* Monday to Friday
Application Question(s):
* Have you ever been employed at Lane & Associates Family Dentistry or NC Oral Surgery + Orthodontics? Yes or No.
If yes, dates of employment and reason for leaving.
Experience:
* Dental Treatment Coordinator: 1 year (Required)
Ability to Commute:
* Garner, NC 27529 (Required)
Work Location: In person
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