EVENTS OPERATIONS COORDINATOR

Occupational Summary Participate in planning and executing event parking and event transit programs while minimizing impacts to the daily parking & transportation operations at the University & Health System.
Collaboration within PTS to Customer Service, Enforcement, Maintenance, and Permitting teams, establish fluid parking programs for both small and large-scale event operations.
Continually evaluate operations and organize adjustments as needed to enhance the parking system.
Work Performed (15%) Participate in planning meetings, offer services within established budgetary departmental guidelines, engage in previous practices with consideration of updated practices based on shifting of parking environment, offer solutions to complex parking needs.
(5%) Utilize parking software data to understand daily parking permits impacts and plan for event parking operations, program parking gates & electronic signage as related to events, issue electronic validations to customers.
(10%) Configure parking needs with Duke departmental event leaders, as well as external customers, and provide support services utilizing parking resources at the University & Medical Center.
(10%) Perfmm billing input functions as related to event parking resources, scheduling with contracted staffing services, and working closely with finance team on reconciliation and auditing functions for all events.
(10%) Provide instructions and briefing materials to staffing contractor management, collaborate on complex needs, and offer onsite support during business hours as well as after business hours when needed.
(5%) Collaborate with communications team to instruct Duke community on events that can impact traffic and parking facility accessibility; provide information to be incorporated through email, on the PTS website, in published articles, etc.
(20%) Supervise event staff members (internal and contractor based) involved in support activities which includes the making and placement of custom signage, cones, and parking space reservation, and coach as needed.
(10%) Guide enforcement team on programs as they relate to impacting visitor and permit parking areas; collaborate with manager and enforcement supervisor on needs for events.
(10%) Monitor small/large scale parking operations to ensure vehicular fluidity and work closely with other departments in planning stages to communicate parking activity as it relates to traffic flow.
(4%) Work closely with Duke Transit management to coordinate event transportation resources with parking operations and serve as point of contact for event planners.
(1%) Perform other related duties incidental to the work described herein or as requested by management.
The above statements describe the general nature and level of work being performed by individuals assigned to this classification.
This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.
Required Qualifications at this Level Education/Training Bachelor's degree preferred.
Experience Work requires 2 years of experience, preferably in a University and/or Medical environment.
Operations and/or parking experience is a plus.
OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE.
Skills Ability to management time efficiently Active listening and strong communication skills both verbally and Written Interpersonal skills.
Organizational and strategic planning skills Adaptability to parking software and hardware Outlook Microsoft office and Windows knowledge (Excel, Word, PowerPoint) The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position.
Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging.
Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes.
To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard.
All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities.
Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
Minimum Qualifications Education High School Diploma; Bachelor's degree preferred.
Experience Work requires 1 year of experience; 2 years of experience preferred, preferably in a University and/or Medical environment.
Operations and/or parking experience is a plus.
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging.
Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes.
To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard.
All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities.
Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.