ServiceNow Business Process Consultant (BPC ) - Remote

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If you’re as passionate about your future as we are, join our team.
KPMG is currently seeking a ServiceNow Business Process Consultant (BPC) to join our Digital Nexus organization.
This is a remote work opportunity.
Responsibilities: Conduct needs analysis, value stream mapping, customer persona journey mapping, current state process mappings, and identify solutions to customers’ business challenges Compile business data using industry-specific knowledge to gain insight into a business organization and current operating structures Lead business process definition, re-engineering, improvement, and gap analysis of current/to-be processes during workshops with key customer sponsors and stakeholders Contribute to the development of customer value objectives and plans to realize the value through specific business outcomes as well as product adoption key metrics Act as a trusted advisor with the customer throughout the engagement Manage and communicate process analysis outputs to the ServiceNow Agile design and delivery teams as a bridge to ensure that the proposed solutions meet the customer's expectations; provide support, training, and mentoring to other members of the team Qualifications: Minimum five years of recent ServiceNow experience as part of multiple development, business transformation and implementation projects; experience in process definition, improvement, and re-engineering; demonstrated experience developing requirements, creating Agile Stories, project artifacts, workshop templates, PowerPoints and process BPMN creation Bachelor's degree from an accredited college or university is preferred; certifications in the following preferred: Certified ServiceNow Administrator, Application Developer, Implementation Specialist (CSA, CAD, CIS); Certified Implementation Specialist – ITSM, SPM, HRSD, Platform; Industry Certifications Agile Scrum Master; SAFe 5.
x Product Owner/Manager; SAFe 5.
x Fundamentals; CPDE Certified Process Design Engineer; Business Process Management (BPC) training/certification is desired Proven experience communicating complex ideas with stakeholders and building collaborative relationships with team members, customers, executive leaders and other stakeholders across the organization Working knowledge of the ServiceNow platform, with the ability to work with a solution or product architect to translate business process requirements into solution stories Track record of providing thought leadership to sponsors/stakeholders to solve business process and/or technical problems by focusing on options that identify the pros and cons of those options and the risks and impacts of each option Competency with business process mapping tools such as IBM Blueworks, Visio, Ins.
Pi Designer, Figma UX, and Mural is preferred; experience using VSM Value Stream Mapping is preferred KPMG complies with all local/state regulations regarding displaying salary ranges.
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