Customer Service Dispatcher - Field Service

Eaton’s Electrical Critical Power & Digital Infrastructure division is currently seeking Field Service Customer Service Dispatcher to join our team.
This position will be a hybrid role - 2 days in office, 3 days from home office, as long as you live within 50 miles of our Raleigh, NC or Woodridge, IL facilities.
The expected annual salary range for this role is $48,750 - $71,500 a year.
Please note the salary information shown above is a general guideline only.
Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.
Founded in 1911, we have continued to expand our knowledge and expertise in power management.
We do business in more than 175 countries, have approximately 86,000 employees globally.
Our energy-efficient products and services help our customers effectively manage electrical, hydraulic, and mechanical power more reliably, efficiently, safely and sustainably.
Eaton’s Electrical Critical Power & Digital Infrastructure Division designs, manufactures, and services Uninterruptible Power Supply (UPS) systems, batteries, and electronic-based products to ensure power reliability in the most demanding applications.
Our employees deliver mission-critical solutions to our customers’ most challenging energy management requirements.
Making what matters work at Eaton takes the passion of every employee around the world.
We create an environment where creativity, invention and discovery become reality, each and every day.
It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.
Why Eaton? Be a key member of a world-class organization that creates market leading 3-phase products.
Opportunities for career advancement through a defined technical track as well as broader Eaton career opportunities in various business functions.
Work in a modern hybrid collaborative environment.
Eaton is committed to fostering a successful work/life balance.
Competitive salary and benefits package including 401K, medical, dental, tuition reimbursement, paid holidays, vacation, paid parental leave.
What you’ll do: Provide administrative and clerical support services to organizational units Schedule service requests in compliance with warranty, contractual, or time and material compliance while meeting customer deadlines Manage service requests from internal and external customers with emphasis on error free management and same day order entry Expedite orders to ensure customer expectations are met and/or exceeded Proactively communicate with both internal and external customers regarding order verification, order status, pricing and shipment information Work directly with interfacing departments to ensure order fulfillment Prepare reports, presentations and communications in professional manner to effectively summarize data.
Effectively implement processes designed to deliver world class customer service.
Basic (Required) Qualifications: High school diploma or GED equivalent from an accredited institution.
Minimum of two (2) years customer service experience Must be legally authorized to work in the United States without company sponsorship, now or in the future No relocation benefit is being offered for this position.
Only candidates within a 50-mile radius of Raleigh, NC or Woodridge, IL will be considered.
Active-Duty Military Service member candidates are exempt from the geographical area limitation.
Preferred Qualifications: Bachelor's degree from an accredited institution Experience working with SAP, Salesforce and Oracle Experience working in a call center environment Strong interpersonal skills.
Requires excellent written and oral communication competency.
Must have organizational and multi-tasking mastery, with the ability to effectively prioritize and balance workload #LI-JM3 We are committed to ensuring equal employment opportunities for all job applicants and employees.
Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
Eaton considers qualified applicants regardless of criminal histories, consistent with local laws.
To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call us at 1-800-836-6345 to discuss your specific need.
Only accommodation requests will be accepted by this phone number.
We know that good benefit programs are important to employees and their families.
Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work.
Click here for more detail: Eaton Benefits Overview.
Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.