Clinical Manager

Posting Information Department ASOD Dental Faculty Practice-438000 Career Area Administrative/Clerical Support Is this an internal only recruitment? No Posting Open Date 04/24/2024 Application Deadline 05/01/2024 Position Type Permanent Staff (SHRA) Position Title University Program Specialist - Journey Salary Grade Equivalent GN11 Working Title Clinical Manager Position Number 00005500 Vacancy ID P019007 Full-time/Part-time Permanent/Time-Limited Full-Time Permanent If time-limited, estimated duration of appointment Hours per week 40 Work Schedule Monday – Friday Work Location Chapel Hill, NC Position Location North Carolina, US Hiring Range $59,311 - $72,000 Pay Band Information To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.
Position Summary Information Be a Tar Heel! A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities.
Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.
One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.
University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events.
UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.
Primary Purpose of Organizational Unit The UNC Adams School of Dentistry Dental Faculty Practice provides general and specialty dental and maxillofacial treatment with faculty from various clinical departments and groups (i.
e.
general dentistry, orthodontics, pediatric dentistry, oral surgery, dental implants, oral medicine, orofacial pain, periodontics, prosthodontics, pathology, radiology, special care, and endodontics).
The clinical team consists of caring and competent clinical assistants, hygienists, administrative and financial personnel.
An advantage to patients is that they can see multiple dental specialists as part of the same practice; these specialists are clinicians, educators and researchers that are committed to providing the highest quality of care for their patients.
Position Summary The Dental Faculty Practice (DFP) Clinical Manager is responsible for overseeing daily clinical operations, driving the delivery of timely and superior patient-centered care, and facilitating continuous quality improvement to both operations and the patient experience.
This position has supervisory duties, both direct and indirect hires, for personnel who are responsible for scheduling appointments and collecting payments.
This position is responsible for establishing and monitoring metrics to optimize clinical operations, working closely with the Director of DFP, DFP Business Officer, ASOD Finance, Patient Business Services, and the UNC Health epic teams.
The DFP Clinical Manager will focus on patient volume, providing training for staff and faculty; reviewing Epic reports with faculty and the leadership team; and responsible for establishing DFP policy revisions, protocol changes, and the overall well-being of the Practice and the Dental School.
The DFP Clinical Manager is responsible for facilitating the needs of the faculty and staff to create a practice setting that benefits our provider’s clinical skills while providing a service to the people of North Carolina and beyond.
The UNC Adams School of Dentistry Dental Faculty Practice provides general and specialty dental and maxillofacial treatment with faculty from various clinical departments and groups (i.
e.
general dentistry, orthodontics, pediatric dentistry, oral surgery, dental implants, oral medicine, orofacial pain, periodontics, prosthodontics, pathology, radiology, special care, and endodontics).
The clinical team consists of caring and competent clinical assistants, hygienists, administrative and financial personnel.
An advantage to patients is that they can see multiple dental specialists as part of the same practice; these specialists are clinicians, educators and researchers that are committed to providing the highest quality of care for their patients.
This position also deals with irate patients when issues arise.
It will also help with the hiring of all front desk staff, dental assistants, and hygienists.
Minimum Education and Experience Requirements Bachelor’s degree and one year of experience related to the area of assignment; or equivalent combination of training and experience.
All degrees must be received from appropriately accredited institutions.
Required Qualifications, Competencies, and Experience Minimum of ten years of experience with patient scheduling and/or clinical operations.
Preferred Qualifications, Competencies, and Experience Considerable experience with patient scheduling and/or clinical operations.
Demonstrated proficiency in Microsoft Office products.
Successful candidates must be process-oriented and have the ability to identify and analyze trends.
Specialize in Epic Software System, EPR, People Soft and Connect Carolina.
Required Licenses/Certifications Special Physical/Mental Requirements Campus Security Authority Responsibilities This position is designated as a Campus Security Authority in accordance with the Clery Act.
This position will be required to report Clery crimes to the Clery Compliance Manager and complete annual training about reporting responsibilities.
Position/Schedule Requirements