Bartlett Reserve is a gorgeous Independent Living community located in the beautiful Durham, North Carolina area.
Come join our amazing team! Apply today!
As a Certified Great Place to Work for 6 years in a row, AgeWell Solvere Living proudly offers the following benefits:
* Medical, Dental, and Vision
* Company paid Life Insurance and Voluntary Disability
* Paid Time Off and Holidays
* 401(k) Retirement Savings Plan
At AgeWell Solvere Living we value Diversity, Equity and Inclusion.
To learn more about our philosophy click on the link below:
Our Declaration for Diversity, Equity and Inclusion (https://solvereliving.
com/wp-content/uploads/2020/10/Solvere-Living-Declaration.
pdf)
Job Summary:
The Concierge serves as an ambassador for the Community.
He/she executes receptionist and other responsibilities as defined in this procedure to assist in the administration of the Community.
Concierge Procedure:
Essential Functions:
* Provides positive first impression to all who enter the Community.
* Answers and screens all incoming telephone calls in a courteous and professional manner, routing calls and taking messages as appropriate.
* Greets all visitors in a friendly, courteous, and professional manner.
* Screens and requires visitors to “sign in” at reception desk.
* Notifies Residents of visitors.
* Instructs Resident’s visitor according to Resident’s instructions.
* Receives and processes incoming mail.
* Accepts all outgoing mail/packages.
* Types, copies, orders, and maintains inventory of office supplies, performingother clerical duties as assigned.
* Maintains and updates Emergency Phone Number Log and keeps log at frontdesk.
* Maintains and updates emergency contact information on each Resident andkeeps information at front desk.
* Assists managers with various clerical responsibilities.
* Pages staff as necessary.
* Takes RSVPs for special functions, as necessary.
* Oversees sign-up for scheduled transportation.
* Hands out maintenance requests forms and passes them onto EnvironmentalServices Director.
* Performs other duties as necessary, to include light housekeeping duties.
Compliance and Safety:
* Follows all emergency procedures.
* Understands all safety policies and procedures.
Communication:
* Communicates effectively with all staff.
* Immediately advises Lifestyle Services Director, Resident Care Director, and General Manager of any changes in physical and/or mental health of Resident immediately.
Education/Experience/Licensure/Certification:
* High School Diploma required.
* Must possess a high degree of interpersonal relations skills and ability to relateto a variety of people and personalities.
* Requires considerable initiative and judgment.
* Must have word-processing and clerical skills.
* Must be able to work flexible hours and participate in holiday activities.
Physical Requirements:
* Physically able to bend and reach.
* Physically able to sit for extended periods of time.
Miscellaneous:
* Required to work weekends and holidays as assigned.
* May be required to work on shifts other than the one for which hired.
* May be required to work extended hours (up to 16 hours per day).
* May be exposed to infectious waste, diseases, conditions, etc.
, including HIV,AIDS, and Hepatitis B and C viruses.
* Could be subject to hostile and emotionally upset Residents due to mentalstatus.
* Background, criminal, and drug tests as required by HR policies and procedures.
* May be asked to submit to random drug test during employment.
* May have their picture taken and image used in social media or community advertising.
* May be video recorded from devices installed by families in residents’ apartments.
Whatsapp
