Baggage Handling System - Work Order Coordinator

Baggage Handling System - Work Order Coordinator - RDU Airport (FT) POSITION SUMMARY: Under minimal direction, is responsible for providing support to technical staff and perform Administrative duties as assigned by the customer and the Site Manager.
POSITION DESCRIPTION: Dispatches personnel or technicians to problems that occur on the conveyor line and create work orders for the repairs that are to be made.
Work according to Company regulations and procedures, and instruction from Management.
May provide telephone reception for the Maintenance site.
Exercises initiative and judgment to see that issues requiring attention are referred to delegated authority or handled in a manner designed to minimize the effect to the conveyor line outages.
Create, modify, and update databases / spreadsheets associated with the administration of the Maintenance Site, and maintains filing and reports relating to the conveyor line operation.
Runs applicable reports for the customer when requested and/or scheduled.
Maintains operational communication with the customer when needed.
Documents the daily functions, outages and statistics of the conveyor system.
Maintains accurate flight table with the assistance of the customer.
Make any corrections on a temporary and/or permanent basis.
Assists in clearing Jams from the baggage handling system.
Establish and maintain a positive working relationship with co-workers, supervisors and the customer.
May maintain parts inventory and be responsible for data entry in CMMS.
Completes all safety training as assigned by the Company.
Compliance with all ELS safety programs, policies and procedures.
Perform additional duties/assignments that may be required by management from time to time.
BASIC REQUIREMENTS: High School Graduate or General Education Degree (GED).
Ability to work a non-traditional schedule including weekends and holidays.
PREFERRED QUALIFICATIONS: Previous experience in an Airport environment.
Ability to communicate clearly and effectively with the customer, TSA and Airline representatives.
Good knowledge of Industrial safety.
Ability to type a minimum of 30 WPM.
Ability to speak clearly over a two-way radio system.
Excellent customer service, interpersonal and organizational skills.
Good computer skills (CMMS, MS Office, Baggage System User Interface).
Previous experience with warehousing and inventory.
Knowledge of baggage handling systems.
Ability to pass a basic mechanical/electrical aptitude test.
Previous experience with Computerized maintenance Management Systems (CMMS).
Basic accounting and budgeting skills.
ADDITIONAL SKILLS AND KNOWLEDGE: Ability to accept responsibility and account for his/her actions.
Ability to use thinking and reasoning to solve a problem.
Ability to take care of customer needs while following company procedures.
Ability to demonstrate conduct conforming to a set of values and accepted standards.
Ability to focus on a goal and obtain a pre-determined result.
Ability to formulate a sound decision using the available information.
Ability to effectively build relationships with customers and co-workers.
Possess the trait of being organized or following a systematic method of performing a task.
Ability to work with people regardless of race, gender, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, veteran status, medical condition or job type.
Ability to get along well with a variety of personalities and individuals.
Ability to obtain the proper resources to complete job assignment.
Ability to identify and correct conditions that affect employee safety.
Ability to be truthful and be seen as credible in the workplace.
Ability to communicate clearly and concisely, both orally and concisely.
Ability to work under pressure with time constraints.
Ability to complete assigned training in a timely manner.
Computer Skills: Basic computer knowledge, Microsoft Office Suite (Word, Excel).
Ability to log in, retrieve and answer emails, and take training.
Other Requirements: Must be able to read, write, speak and understand English.
Must be able obtain and maintain an Airport Security badge.
Must have and maintain a valid driver’s license and be insurable under the Company’s insurance policy.
Must be able to comply with the ELS Drug and Alcohol policy.
PHYSICAL DEMANDS: The physical demands of this position vary by day and are not based solely on a single workday.
WORK ENVIRONMENT: Works under the Airport Terminal, in conditions that may contain dust, dirt and continual noise that is below OSHA’s action level.
About Southeast Airport Services, Inc.
: Southeast Airport Services, Inc.
(SAS, Inc.
), a Certified Small and Minority Business Enterprise (MBE), is a full services facility support company that provides a wide array of services that have been customized to meet the needs of its aviation and logistics clients as well as their budget.
SAS, Inc.
has over 30 years of experience in package handling, sort management and belt flow simulation.
Our experience provides effective operational management of the classifying and processing of consumer bags and luggage in an effective claims and damage free method.