Lane & Associates Family Dentistry is hiring for an experienced Treatment Coordinator to join our top-notch, fun-loving team at the Raleigh Ridge office! We offer:
Competitive pay!
Quarterly Performance Bonuses!
Insurance Coverage plans (Medical, Vision, Life, Disability, Dental, FSA, and more!)
401K Plan after 90 days of employment!
Paid time off and paid holidays!
Half Day Fridays!
Employee discounts at major retail stores!
Volunteer opportunities with our Smile Squad to earn prizes!
Birthday & Work Anniversary Surprises sent directly from the owners!
Company social events & fun social media campaigns throughout the year!
and so much more!
Lane & Associates provides 5-Star patient care and service in a family friendly atmosphere.
See why working at Lane & Associates Family Dentistry will make you smile!
Overall Responsibility:
The Treatment Coordinator is an essential role on our administrative staff.
They are responsible for ensuring patients are receiving a 5-Star experience from the initial phone call to check-in and through check-out.
Utilizing resources through Dolphin and applying exceptional patient care techniques, they will take responsibility for the entire patient base and works towards having no patients with incomplete treatment.
Key Tasks & Responsibilities:
Daily/Weekly/Monthly Tasks will include, but are not limited to:
Managing a multi-line phone system
Schedule/Reschedule patient appointments
Ensure the next day’s schedule is filled for all providers (Doctors &Hygienists)
Gather all patient’s personal/insurance information and update current information on file.
Confirm and document patient appointments
Enforces the company’s financial policy by collecting and entering payment transactions accurately.
Checking in patients utilizing Denticon software, and ensuring proper paperwork is given and completed by patients.
Enters transactions and posts payment at time of patient check-out.
Review Treatment Plans with patients
Verifies insurance coverage and eligibility and updates information into Denticon accurately
Maintaining electronic records privately for patients by scanning/sorting properly
Maintain office lobby/waiting room cleanliness
Other duties as assigned.
Skills & Attributes:
Excellent planning, analytical, and organizational skills
Strong interpersonal and communication skills
Possess a positive attitude and top-notch customer service skills
Work efficiently in a rapidly changing environment
Professional appearance and manner
Computer proficiency
Job Specifications:
High School Diploma or GED
A minimum of 1-2 years’ experience in dental office setting
Denticon experience is a plus
Ability to lift 15-20 lbs.
If hired for the position, travel is required for the paid Treatment Coordinator Training Class for a week in Garner, NC
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