Customer Service Associate

With a rich history of over 75 years, Duncan-Parnell has grown from a printing company to a dedicated and trusted construction product partner.
From cutting edge survey and mapping solutions, construction printing products and services, to a full-service custom signs and graphics partner, we take pride in understanding our customers' business so we can help make each project a success.
Duncan-Parnell is looking to add a Customer Service Representative to our Raleigh, NC team.
This Customer Service role is a critical position providing service and administrative support to our customers and internal staff.
If you are friendly, organized and detail-oriented then this could be the role for you.
Job Overview The Customer Service Representative is responsible for providing stellar service to external and internal customers.
This role serves as the liaison between customers and Duncan Parnell Sales Representatives and Production staff to ensure all print jobs are processed correctly and delivered on time and within quality standards.
Essential Functions and Duties Interact positively and professionally with walk-in, phone, and email customers.
Answer questions, provide information about products and services, take orders, communicate order status, and resolve any issues in pursuit of excellent service and support.
Communicate openly, clearly, and accurately with other DP departments and coworkers.
Effectively communicate with customers to quickly determine their needs and provide satisfactory solutions.
Open and close local office each day according to posted hours of operation.
Restock showroom inventory and building supplies as needed.
Learn and use internal product codes for daily sales entry and tracking.
Quality check completed work orders to ensure accuracy, process billing and arrange for pickup or delivery of product.
Verify, monitor and track projects to ensure key provisions and deadlines are understood and met to customer satisfaction.
Coordinate with Department Manager on projects requiring special media or finishing, and ensure proper materials are ordered in a timely manner.
Become knowledgeable about the company's in-house production capabilities versus outsourcing requirements and the general timelines required for projects.
Provide quality support in a variety of operational and administrative areas including, but not limited to, billing, order placement, shipping/receiving, and stocking supplies.
Perform additional duties and tasks as assigned by the Office Manager.
Required Skills & Abilities Positive, friendly, helpful, “can-do” attitude with a proactive service mindset and customer-orientation that underscores commitment to customer satisfaction.
Must be dependable and punctual, with a solid work ethic and ability to work independently and in a team environment with little direction while achieving standards and timelines.
Personally accountable for own words, actions, and performance on the job.
Effective listening, verbal, and written communication skills to be able to interact positively and professionally with customers and co-workers.
Desire and ability to be constructively coached and continuously learn new information, skills, and concepts in a dynamic, progressive environment.
Effective organization and time management skills with the ability to multi-task and work well in performing duties, meeting deadlines, and following up in a timely, professional manner.
Attention to detail with the ability to focus and work consistently with accuracy.
Education & Experience High school diploma or equivalent required.
One or more years of customer service experience required.
PC skills with hands-on proficiency in MS Office applications, including Word, Excel, and Outlook.
Other Must support and abide by Duncan-Parnell’s values, mission, policies, and practices in all activities and interactions with co-workers, customers, suppliers, and other stakeholders.
Must be able to perform critical physical tasks in support of the core functions of this position, including sitting, standing for up to one hour at a time, walking, lifting up to 50 pounds, carrying, reaching, operating office equipment, and driving a motor vehicle.
Work hours are Monday through Friday 7:30 AM to 4:30 PM and/or 8:00 AM to 5:00 PM ET.
Duncan-Parnell Offers a Comprehensive Benefit Program Including: Pay commensurate with experience Medical, dental, vision, life, and long-term disability insurance Medical and dependent care FSA or HSA Quarterly Incentive Program 401(k) Retirement Plan PTO & holidays Disclaimer The above statements are intended to describe the general nature and level of work being performed by employees in this position.
They are not intended as a complete list of all responsibilities, duties, and skills required.
All personnel may be required to perform duties outside of their normal responsibilities as needed.