Delivery Manager Finance

Introduction IBM Business Process Operations has been a part of the BPO industry for over 20 years.
Today it partners with some of the largest corporations around the world to transform their business processes and become more efficient.
What differentiates the organization is dedication to service quality and customer success.
With Brand comes the impeccable trust that places way above others.
Over the past years of delivering services, we have a strong understanding of the industry and have delivered the highest quality of service.
Your Role and Responsibilities Our Globally Integrated BPO team provides offshore, nearshore and onshore solutions to Client delivery service requirements across industries and geographies.
With various streams under F&A (Finance & Administration), we excel in Record to Report (R2R), Procure to Pay (P2P), and Order to Cash (O2C) along with Financial Planning and Analysis (FP&A), Recruitment Process Outsourcing (RPO) HR/learnings and Integrated Source to Pay Operations for our Clients Support sales team in building compelling business case for prospect clients to offshore business.
This role is an O2C Manager position located in Winston Salem, North Carolina.
Manage a team of collectors of approximately 20 staff.
Work closely with Process Delivery leaders in identifying O2C improvement opportunities and implement the same across all processes.
Lead efforts on continuous process improvements and transformation along with carrying out maturity assessments for O2C Collections.
Handle relationships with customers at a senior level within the organization.
Driving customer happiness and quality & encouraging improvements to business processes/ procedures Responsibility for handling information enquiries about process from customers / IBM personnel and business partners Required Technical and Professional Expertise 10 years of experience in Finance domain and preferably in a BPO environment; At least 5 years of management experience; Experience working with senior leaders at clients; Experience Leading efforts on continuous process improvements; Experience with establishing processes, metrics identifications and reporting; Preferred Technical and Professional Expertise Experience with Delivery, Management and Business Controls; Responsible for tracking and driving all O2C process parameters ‘critical to quality’ for effective delivery; Focus on implementation - essential for delivery and practice development as per SLAs/ SOW; About Business UnitIBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation.
With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world.
Our people are focused on accelerating our clients’ businesses through the power of collaboration.
We believe in the power of technology responsibly used to help people, partners and the planet.
Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company.
They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers.
The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer? About IBMIBM’s greatest invention is the IBMer.
We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain.
Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
Location StatementIBM offers a competitive and comprehensive benefits program.
Eligible employees may have access to: - Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being - Financial programs such as 401(k), the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs - Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs.
IBM also offers paid family leave benefits to eligible employees where required by applicable law - Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals - Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences The compensation range and benefits for this position are based on a full-time schedule for a full calendar year.
The salary will vary depending on your job-related skills, experience and location.
Pay increment and frequency of pay will be in accordance with employment classification and applicable laws.
For part time roles, your compensation and benefits will be adjusted to reflect your hours.
Benefits may be pro-rated for those who start working during the calendar year.
This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.
We consider qualified applicants with criminal histories, consistent with applicable law.
Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics.
IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.