Secur-Serv, a division of Scantron Corporation, is a leading managed services provider of IT, print, and hardware services, with a security focus at the core of every service.
Secur-Serv provides nationwide, on-site service to businesses of every size, focusing on the financial, manufacturing, transportation, and healthcare industries.
*Why Scantron?*
* Focused on professional growth (education, training, and advancement)
* Expansive benefit options (medical, dental, vision, tuition reimbursement, etc.
)
* Great culture (actively supports community involvement, well-being program, employee referral program, etc.
)
*Position Summary*
Our Field Service Technicians install, troubleshoot, diagnose, and make repairs to a wide range of hardware including printers, cash recyclers, document finishing equipment, office equipment, servers, PCs, and data communications equipment.
*Essential Responsibilities*
* Travels to customer locations via company vehicle to diagnose, repair, and/or replace computer hardware in accordance with service agreements.
* Manages preventative maintenance schedule in a timely and efficient manner.
* Assists other territories and technicians as needed which may include travel to other metropolitan areas.
* Provide updates, status, and completion information to managers, sales, technical support, call center, and customer via voicemail, use of wireless call processing system, or in-person communication.
*Requirements*
* Associates degree (AA) or equivalent from two-year college or technical school preferred.
* Two or more years related experience and/or training.
_Scantron provides training at the office in Omaha, NE, along with, access to a database of manuals and depot support personnel to call if additional support is needed.
_
* Able to successfully attend training in Headquarters and/or outside schools to keep abreast of new technology and hardware product developments.
* Valid and current state Driver's License.
* Self-motivated and able to work effectively under minimal supervision
* Ability to diagnose equipment operational errors and product failures.
*Physical Demands*
* Regularly required to stand, walk, sit, talk, write, and hear.
* Reach with hands and arms and stoop, kneel, bend, crawl, push/ pull, twist and turn.
* Frequently lift and/or move up to 25 pounds.
* Occasionally lift and/or move up to 50 pounds
* Must be able to meet all physical requirements up to eight hours per day.
* Able to travel overnight 5-10%.
Job Type: Full-time
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Employee discount
* Flexible schedule
* Flexible spending account
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Professional development assistance
* Referral program
* Tuition reimbursement
* Vision insurance
Schedule:
* 8 hour shift
Supplemental pay types:
* Overtime pay
Experience:
* printer repair: 1 year (Required)
* copier repair: 1 year (Required)
* kiosk repair: 1 year (Preferred)
License/Certification:
* Driver's License (Required)
Work Location: In person
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