Administrative Assistant

At Smith Debnam, our philosophy is simple – to provide the best possible value to our clients.
We firmly believe that the key to delivering such value is equally simple – the people who make it happen.
Our professional service team, the attorneys, paralegals, and staff, is, therefore, our most important asset.
We are committed to maintaining an environment that provides professional fulfillment, actively supports professional development, and communicates the value of each person’s contributions.
The foundation for translating this philosophy into practice is our emphasis on forming strong, positive, and effective working relationships, both within the firm and in our community.
Smith Debnam ranks as one of the largest law firms in North Carolina, recognized in the legal and business community as a leader in our practice areas.
We complement this long-standing reputation with partner leadership that embraces a collegial practice environment, fostering communication and cooperation on both a professional and personal level.
Position Summary: The Administrative Assistant will work with a team responsible for providing administrative and compliance support to our Creditors Rights Recovery Department.
Essential Duties and Responsibilities: Review Notice of Rights and input into database upon receipt and retrieve service information using courthouse applications.
Assist with the receipt of execution paperwork and prepare package documents.
Retrieve call recordings and conduct monthly audit of call logs.
Prepare call logs for clients and management as needed.
Reviews and distributes department mail, email, and voicemails appropriately.
Audits files for appropriate call and letter codes to assist with inventory management.
Generate inventory, collector, and client reports weekly and monthly.
Assist with monitoring pre-suit and post-judgment disputed files and the processing of verification of debt letters.
Update SOP’s related to post-judgment process.
Audits files for appropriate call and letter codes to assist with inventory management.
Additional projects as needed for the functionality of the Collections Department and as directed by the Manager or Lead Recovery Agents.
Knowledge, Skills, and Abilities: 2-year Associates degree in a related field preferred Minimum 1-year experience in an administrative support role Experience working in fast-paced call center with ability to demonstrate a high level of customer service.
Basic understanding of the litigation process preferred Ability to work in a team environment Excellent oral and written communication skills Ability to process a large volume of work efficiently and accurately.